Salon Policies
Dear valued guests,
Thank you for visiting medusa salons. We really appreciate your loyalty.
We totally get that life happens. That said, your appointment is reserved just for you, and last-minute
cancellations are hard for us to fill.
Deposits and Cancellation Fees
All appointments require a non-refundable booking fee, which is deducted from your final total.
If you need to cancel or reschedule, please give us at least 48 hours’ notice:
If you give more than 48 hours’ notice:your booking fee can be refunded or transferred.
Less than 48 hours’ notice or no-show - your booking fee is forfeited.
No-shows may require full payment upfront for future bookings.
Thanks for respecting our time — we can’t wait to see you in the salon.
Hair Colour Policy
There are a few things you need to know before you come in for your colour service. We do not offer colouring services to anyone under 16 and you must add a blow dry or a cut & blow dry to your colour service when booking. This allows both you and your colourist to clearly see the final results.
Plus, if you have not had your hair coloured at medusa in the past 6 months, you will need an allergy patch test at least 48 hours before your hair colouring appointment. Better safe than sorry!